CRM testing is a process that ensures the software is operating correctly, that data is being saved and retrieved as it should and the reports are generated properly. CRM testing is basic to the success of CRM activities. There are essentially two general domains to test in a CRM system, they are – data quality and data conversion, and functionality.
Customer relationship management (CRM) is a vital part of any sales-oriented or marketing-oriented business. It contains at minimum important data about your customers that can be analyzed and used to further future sales and marketing efforts. For most companies, CRM is at the centre of business, so a poorly implemented CRM system can spell disaster. Testing CRM software before it's implemented and again afterwards is paramount.
Installation testing is also known as Implementation testing and it is done to check whether the software is properly installed in the new system with its necessary data and is working as expected or not. Installation testing is a phase of testing which is done just before the interaction of end-users with the application. It is one of the most important phases in the software testing life cycle (STLC).
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Cypress testing framework can be called a next-generation front end tool for testing built for the modern web.